I'm not going to keep guessing why there are people even giving this the benefit of the doubt or anything of the sort.
I play quite a few gacha games; Genshin being obvious from my current pfp and signature, but I'm also a longtime player of Granblue Fantasy, Dragalia Lost, Fate/Grand Order and have also tried a few others like Arknights or Alchemy Stars.
None of these games had anything remarkably close to this level of clownery. Granblue being the closest having some main story updates being postponed, but it was nowhere near this level of bad.
My biggest issue with the X franchise, including both UX and DR here, is the clear lack of planning. The original game had a clear identity and objective in mind as a browser game, but when it was ported over as a "upgraded" mobile game things should have turned out better;
But what we got was an extremely bad gacha game with questionably bad gameplay, probably the worst Gacha of all games I've seen (just some ugly medals with reused artwork that affect gameplay.. lol. No visual customization, no new characters, nothing. As far as considering gacha stuff as "a collection of PNG's", UX is easily the worst offender). Even the idea of customizing your own Keyblade Wielder got thrown into the trash because the customization options are extremely limited.
Like, I would be ok with the delayed and questionable story updates if the base game itself was at least fun enough to fool around; but it's purely a mechanism of showing the story, which was barely even there.
And then there's the shitty translation issues with long delays between each version and the translation itself having a lot of questionable things that are now permanently etched into the KH lore (like the whole Ark name change lol), and now we don't even know when this thing is going to end.
The worst part about everything is that Square has the backlog that should have prevented this. And I'm not even talking about how expensive this company is to afford a better game. I'm talking about the gachas they already have on their hands, Final Fantasy alone has like 5 or 6, and all of them are decent (Dissidia Opera Omnia being my favorite).
I'm not sure what Square and the KH Team are going to do after this officially ends but if we ever get another mobile game, I hope it's actually a good one. I don't mind if it's another gacha; Just please, make it so the core game is actually fun with the gacha aspect being worth stressing over, so we could just keep playing while we wait for the story, instead of just going through a sequence of dead weeks/months until SOMETHING happens.