I’m here crying, all because of Square Enix.
I pre ordered the Japanese version (I live in japan) of KH3 assuming it would have English language options the same as the last Final Fantasy game.
Got it to find out it doesn’t, I contacted Square Enix (I think american) support who then told to contact European Square Enix support and they might be able to replace my game with a English version, so I did that, I contacted European support and told them my issue.
I waited a day with no response only to get a email after a long wait basically only appolgieizibg for the delay in response and a link to click if I want to cancel my ticket (please notice the complete lack of assistance or “supportâ€)
I waited another day thinking perhaps that email meant they would properly respond soon.
Another day passes and I got a email asking for customer feedback and found out that my ticket had been closed.
I sent another message to European support, actually hoping for support, waiting another day and got the same email as before with no actual support!!!
I sent another message to them, and once again a delayed response.
By this point it was the 29th.
I saw that I was not gonna get any “support†so I listed my Japanese game for sale for much lower than the price I brought it for (because resale prices, still hasn’t sold yet) and ordered from amazon online.
I’m taking atleast around a ¥4000 ($40) loss when you consider resale price, sale fees, shipping costs etc!
But because I waited so long for support, I didn’t order from American amazon until the 29th meaning no pre order bonus keyblade code (despite the fact I pre ordered in the first place and am literally paying more, if not double if no body buys my Japanese game)
I sent a message to the original support line and got the fastest response to date.
All I did was ask that they give me a pre order bonus keyblade code because of all the above reasons.
They replied saying that they don’t need give out free codes.
I replies saying that it’s not free, I paid for it and the reason I’m not getting it is because of their lack of support and bad advice.
Then they responded saying they can’t help me and has seemingly blocked me.
I know many of my people are currently enjoying this game, and I’m so happy for you all.
But can you please spare a few minutes to help me.
Send a message to Square Enix support, comment on their Facebook, on their twitter etc, saying that their treatment of a customer (me) is not ok.
Because if they treat me like this, they could treat you like this too!!!!
I pre ordered the Japanese version (I live in japan) of KH3 assuming it would have English language options the same as the last Final Fantasy game.
Got it to find out it doesn’t, I contacted Square Enix (I think american) support who then told to contact European Square Enix support and they might be able to replace my game with a English version, so I did that, I contacted European support and told them my issue.
I waited a day with no response only to get a email after a long wait basically only appolgieizibg for the delay in response and a link to click if I want to cancel my ticket (please notice the complete lack of assistance or “supportâ€)
I waited another day thinking perhaps that email meant they would properly respond soon.
Another day passes and I got a email asking for customer feedback and found out that my ticket had been closed.
I sent another message to European support, actually hoping for support, waiting another day and got the same email as before with no actual support!!!
I sent another message to them, and once again a delayed response.
By this point it was the 29th.
I saw that I was not gonna get any “support†so I listed my Japanese game for sale for much lower than the price I brought it for (because resale prices, still hasn’t sold yet) and ordered from amazon online.
I’m taking atleast around a ¥4000 ($40) loss when you consider resale price, sale fees, shipping costs etc!
But because I waited so long for support, I didn’t order from American amazon until the 29th meaning no pre order bonus keyblade code (despite the fact I pre ordered in the first place and am literally paying more, if not double if no body buys my Japanese game)
I sent a message to the original support line and got the fastest response to date.
All I did was ask that they give me a pre order bonus keyblade code because of all the above reasons.
They replied saying that they don’t need give out free codes.
I replies saying that it’s not free, I paid for it and the reason I’m not getting it is because of their lack of support and bad advice.
Then they responded saying they can’t help me and has seemingly blocked me.
I know many of my people are currently enjoying this game, and I’m so happy for you all.
But can you please spare a few minutes to help me.
Send a message to Square Enix support, comment on their Facebook, on their twitter etc, saying that their treatment of a customer (me) is not ok.
Because if they treat me like this, they could treat you like this too!!!!