I hear it sucked.
The game was met with generally average responses from video game critics, as it was described as being repetitive and too short, because ProStreet received lower game ratings on the PSP by lacking police. The Xbox 360 and PlayStation 3 versions have an aggregated score of 66% on GameRankings, based on 13 reviews. Back2square1 on-Line said that the game was short but enjoyable to some and gave it a rating of 5.5. Metacritic has an aggregated score of 65/100 based on 28 reviews for the Xbox 360 version and 60/100 based on 21 reviews for the PlayStation 3 version. One outlet went as far as recommending the game's competitors such as Rockstar Games' Midnight Club: Los Angeles and EA's own Burnout Paradise
The IGN review was harshly critical of Undercover, calling it a "poor game with a ton of problems" and with "practically zero redeeming qualities". 1UP.com called the game "fairly successful," and praised its roster of vehicles and tight handling; however, the "leveling" system that unlocks cars and upgrades was criticized of resembling "grinding." IGN also commented that as the user can start an event from the map, the objective of having a open world environment was lost. Also, sparse traffic, wide-open roads, and poor AI led to complaints about extremely easy difficulty, while this may be a design to target a wider audience.
The reaction to the live-action cutscenes were also universally negative, many critics noting that the videos were poorly acted and lacked purpose. The in-game frame rate received little praise, and GameSpot especially criticized the PS3 version, resulting in a lower score on the platform compared to the Xbox 360 and PC versions.
1UP.com - B
EuroGamer - 5/10
Game Informer - PS3, Xbox 360: 7.0/10
GameSpot - PC, Xbox 360: 7.0/10 PS3: 6.5/10
GameTrailers - 6.7/10
IGN - PS3: 4.0/10