Error Support

[Sora2016]

So, I've never really had super concerning errors with this game till today, so I hadn't really looked into who to send a message to.

Basically, I tried to buy the weekly jewels deal through the app, Google Play accepted my money I think but then UX itself gave me an error message? So I dunno, I guess I wasn't smart enough to actually check if the money had already come out of my account, which I now know it had, and I tried to go to Google Play directly and put in the 15 dollars there. Which again worked fine...and again the game accepted it and then went "OH wait, transaction failed"

So...now I am literally out 30 dollars, and don't even have my VIP quests unlocked or anything?

Edit: I also don't have the 3,000 jewels, fyi lol.

 

[keyblademaster42]

So, I've never really had super concerning errors with this game till today, so I hadn't really looked into who to send a message to.

Basically, I tried to buy the weekly jewels deal through the app, Google Play accepted my money I think but then UX itself gave me an error message? So I dunno, I guess I wasn't smart enough to actually check if the money had already come out of my account, which I now know it had, and I tried to go to Google Play directly and put in the 15 dollars there. Which again worked fine...and again the game accepted it and then went "OH wait, transaction failed"

So...now I am literally out 30 dollars, and don't even have my VIP quests unlocked or anything?

Edit: I also don't have the 3,000 jewels, fyi lol.

go to your purchase and report it to google play with i purchased it but didnt recieve it tell them you should be refunded

 

[Sora2016]

go to your purchase and report it to google play with i purchased it but didnt recieve it tell them you should be refunded

Ah I should do Google Play directly? Yeah okay I did find the Square Enix support link after I calmed down on the app page on Google Play. But yeah sending another wouldn't hurt either.

Edit: So yeah they are refunding me it seems, that was much faster than going through Square...except. I guess the issue is, I wanted the VIP quests this week but I'm afraid this will happen again. Especially with no answer from them at all. I guess I should just not do it obviously, but its frustrating I will miss out because they can't make their app work correctly.