So I just got a new cellphone about a month ago. It's almost time to pay my bill, so I decided to check out this app to pay the bill on my phone. The app wants me to make a Verizon account by entering my phone number, but when I enter it it says my phone isn't activated(it totally is?).
So I was like "I don't care, I'll pay my bill online." Well, online wanted me to make an account as well, so I entered my phone number, and then they wanted an account security code. I never made a security code. I tried every 4 digit combination I would ever possibly use, and nothing. So I tried looking up how to find my code, and all I got was info about resetting my code.
So I moved on to that. I started looking into resetting my code, and behold: To reset your code, you must log in. If you don't have an account to log in with, you must make one using your code. See my problem? So now I'm left unable to pay my bill.
So I've tried for about a half an hour to get a hold of customer support. I tried calling every freaking Verizon number, and I can't manage to get past the never ending tree of automated options (all of which either take me nowhere, or require this four digit code to proceed). I tried online live chat. Turns out, to live chat, you must sign in. Wonderful. I tried searching the internet for numerous options, and none of them seem to work.
A majority of people say "Get to the automated menu, and press 0." Yeah, that doesn't work. I am having no luck.
So I was like "I don't care, I'll pay my bill online." Well, online wanted me to make an account as well, so I entered my phone number, and then they wanted an account security code. I never made a security code. I tried every 4 digit combination I would ever possibly use, and nothing. So I tried looking up how to find my code, and all I got was info about resetting my code.
So I moved on to that. I started looking into resetting my code, and behold: To reset your code, you must log in. If you don't have an account to log in with, you must make one using your code. See my problem? So now I'm left unable to pay my bill.
So I've tried for about a half an hour to get a hold of customer support. I tried calling every freaking Verizon number, and I can't manage to get past the never ending tree of automated options (all of which either take me nowhere, or require this four digit code to proceed). I tried online live chat. Turns out, to live chat, you must sign in. Wonderful. I tried searching the internet for numerous options, and none of them seem to work.
A majority of people say "Get to the automated menu, and press 0." Yeah, that doesn't work. I am having no luck.